How can I contact ROCK Luggage?

If you are looking to get in touch with us regarding an order you have placed, or product enquiry, you can contact us through the website here. You can also get in touch with us by calling on: +44 (0)20 7923 1266, or by email: hello@rockluggage.com

What payment options do I have?

When placing an order for your luggage, you can pay by credit card or debit card via Paypal.

What size luggage can I take on a plane as hand luggage?

Depending on the airline you are flying with, the allowance for your hand luggage or cabin luggage can vary. Our hand luggage and cabin luggage range (hard shell cabin luggage and soft sided cabin luggage) is ideal for all airline providers, including RyanAir, EasyJet and British Airways.

EasyJet

If you are travelling with and find a suitable cabin bag for EasyJet, be sure to abide by the carry-on luggage allowance of 56x45x25cm. Weight restrictions for cabin luggage is not in place, allowing you to freely pack your belongings.

RyanAir

All passenger fare types include a small personal bag that must fit under the seat in front of you. If you are planning to travel with Ryanair, you are permitted to take the following carry-on luggage:

  • Handbags must not exceed 25x40x20cm
  • Laptop Bags must not exceed 25x40x20cm
  • Backpacks must not exceed 40x25x20cm

If you are planning on flying with Ryanair and have purchased the Priority and 2 cabin luggage, you are permitted to take a small personal bag (40x20x25cm) and 10kg cabin luggage (55x40x20cm) with you on your flight. Our range of cabin bags for Ryanair comply with the above restrictions.

British Airways

If you are looking to travel with and find a suitable cabin bag for British Airways, your luggage will need to abide by the carry-on luggage allowance of 56x45x25cm. The set luggage allowance includes handles, pockets, and wheels. Weight restrictions for carry-on luggage is set at 23kg (51lbs) and must not exceed this.

For information surrounding dimensions of our hard shell luggage and soft sided luggage range, you will find detailed specifications on each product page.

Can you tell me how reliable this product is?

Our products are manufactured using the highest grade materials and components and are subject to rigorous quality control procedures.  During the design phase, our products undergo the following minimum quality testing procedures:

Trolley system impact test

When carrying out the quality control procedures for our products, we undertake a trolley system impact test to determine the amount of impact our luggage can withstand. Trolley system is dropped into extended position for 20 cycles with minimum 20kg product loading.

Zipper fatigue test

To ensure the zipper on our luggage is working appropriately, we undertake a zipper fatigue test. When doing so, the zipper is opened and closed fully for minimum number of cycles according to zipper size:

  • Size 10 – minimum 10,000 cycles
  • Size 8 – minimum 8,000 cycles
  • Size 5 – minimum 5,000 cycles

Fabric stitching strength test

Quality control procedures for our luggage also endures a fabric stitching strength test. Fabric stitching is pulled with force ≥196N.

Wheel durability test

Wheels are a fundamental aspect to each of our products and enable smooth and easy gliding for when you are on the move. To test the durability of our wheel, the wheel is run continuously for minimum 20km with minimum 20kg product loading.

Wheel drop test

When carrying out a wheel drop test, we test the wheels by dropping the product from a minimum 1m height onto each wheel 3 times with 20kg minimum product loading.

What is a TSA lock?

A TSA Lock is a global security system that allows passengers to lock their luggage, whilst permitting security authorities to inspect the luggage without causing damage. TSA locks are fitted across all our luggage products, including our vintage luggage collection.

What does the warranty cover me for?

The warranty period for all our luggage range, is stated individually on each product swing tag.
All our products are guaranteed against manufacturing defects arising from faulty workmanship or materials.
Our guarantee does not cover:
  • damage caused by airline or other transport carriers
  • damage caused by misuse including but not limited to overloading, transportation of inappropriate items, wheeling down staircases
  • normal wear and tear

What should I do if my luggage is damaged by an airline carrier?

If damage to your luggage is caused by airline or other carrier mishandling, we advise you to lodge a claim at the earliest opportunity with your carrier at the airport or station at which you retrieved your luggage.  We recommend that you check your luggage carefully for any damage when retrieving it from your carrier.  Such damage is not covered by the manufacturer’s guarantee.