How can I contact ROCK Luggage?

You can contact us through the website here

By calling us on: +44 (0)20 7397 4070

Or by email: hello@rockluggage.com

What payment options do I have?

You can pay by credit card or debit card via Paypal.

What size of luggage can I take on a plane as hand luggage?

All airlines have varying sizes and weights of hand luggage that is allowed, our products include dimensions on the product description and we also have a breakdown of the sizes and weight restrictions by each airline here.

Can you tell me how reliable this product is?

Rock products are manufactured using the highest grade materials and components and are subject to rigorous quality control procedures.  During the design phase, our products undergo the following minimum quality testing procedures:

Trolley system impact test

Trolley system is dropped into extended position for 20 cycles with minimum 20kg product loading

Zipper fatigue test

Zipper is opened and closed fully for minimum number of cycles according to zipper size:

Size 10 – minimum 10,000 cycles

Size 8 – minimum 8,000 cycles

Size 5 – minimum 5,000 cycles

Fabric stitching strength test

Fabric stitching is pulled with force ≥196N

Wheel durability test

Wheel is run continuously for minimum 20km with minimum 20kg product loading

Wheel drop test

Product is dropped from minimum 1m height onto each wheel 3 times with 20kg minimum product loading

What does the warranty cover me for?

The warranty period is stated individually on each products swing tag.
All of our products are guaranteed against manufacturing defects arising from faulty workmanship or materials.
Our guarantee does not cover:
  • damage caused by airline or other transport carriers
  • damage caused by misuse including but not limited to overloading, transportation of inappropriate items, wheeling down staircases
  • normal wear and tear

What should I do if my luggage is damaged by an airline carrier?

If damage to your baggage is caused by airline or other carrier mishandling, we advise you to lodge a claim at the earliest opportunity with your carrier at the airport or station at which you retrieved your baggage.  We recommend that you check your baggage carefully for any damage when retrieving it from your carrier.  Such damage is not covered by the manufacturer’s guarantee.