Our warranty covers manufacturing defects arising from faulty workmanship or materials. It does not cover normal wear and tear, accidental damage, or damage caused by airline (or other carrier) baggage handlers.

Examples of faults which are likely to be covered under the warranty include:

  • Split seems due to faulty stitching
  • Defective retractable trolley systems (e.g. stuck in extended or retracted position)
  • Faulty zips
  • Detached carry handles
  • Parts detached due to defective fixings (e.g. wheels, carry handles, trolley handles or protection feet becoming detached as a result of defective rivets, screws or stitching)
  • Defective wheels (e.g. wheels stuck, not turning properly)

Examples of damage not normally covered under the warranty include:

  • Tears or puncture holes in fabric
  • Scuff marks and scrapes
  • Broken inner frame*
  • Bent or snapped trolley system tube*
  • Cracked shell (on hard luggage)*
  • Cracked plastic parts (e.g. trolley handle – likely to be caused by dropping the case)
  • Wheels or other part broken off (likely to be caused by throwing/dropping the case or wheeling down steps)

In the unlikely event that a fault should develop, please email customercare@rockluggage.com and ensure you include the information below to make a claim:

  • Proof of purchase
  • Style name/code (can be found on an internal white label)
  • Size
  • Colour
  • Details of fault

If purchased from a third-party retailer: 

If your item was purchased within the last 12 months, the warranty lies with the retailer. Please return to the store with your proof of purchase. If there is a fault with your item, they should provide you with a replacement or refund. Past the 12-month period please contact us at customercare@rockluggage.com.

Please note our warranty cover is only valid in the UK and is subject to shipping charges.